TERMS & CONDITIONS OF SERVICE 

Last updated: January 5, 2024

Please read these Terms and Conditions (“Terms”) carefully before using the Door-va-Door Trucking, LLC website(s) (www.door-va-door.com or www.doorvadoor.com) and signing up for the services (collectively the “Services”) offered or provided by  Door-va-Door Trucking, LLC and its affiliates (collectively “Company”, “us”, “we”, or “our.”)

Your access to and use of the Services is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Services.

By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the Terms then you do not have permission to access the Services. The term “you” refers to the person or entity visiting, browsing or otherwise using our Services.   If you are accessing or using the Services on behalf of another person or a corporate entity, you represent and warrant that you have the authority to bind such person or entity to these Terms.

Below please find a Table of Contents for your ease of reference. 

TABLE OF CONTENTS 

1. ACCEPTANCE OF TERMS

2. CHANGES TO THESE TERMS

3. PACKING YOUR BAGS – PROHIBITED ITEMS

4. DOOR-VA-DOOR TRUCKING AND SHIPPING SERVICES

5. DOOR-VA-DOOR SHIPPING – ADDITIONAL CONSIDERATIONS

6. PAYMENTS & REFUNDS

7. ACCOUNT ACCURACY & SECURITY

8. INTELLECTUAL PROPERTY 

9. LINKS TO OTHER WEBSITES

10. TERMINATION; SURVIVAL OF TERMS

11. USE OF THE SERVICES; PROHIBITED USES

12. INDEMNIFICATION

13. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

14. YOUR CONTACT AND PAYMENT INFORMATION.

15. YOUR CONSENT TO BEING CONTACTED

16. EXCUSED PERFORMANCE

17. GOVERNING LAW; VENUE; JURISDICTION

18. ENTIRE AGREEMENT, WAIVER AND SEVERABILITY

19. CONTACT US; NOTICE

1.     ACCEPTANCE OF TERMS

The Services are intended solely and exclusively for residents of the United States of America and its territories and possessions (“U.S.”) who are at least 18 years of age or older. In order to use and access the Service you must be 18 years of age or older and a resident of the U.S. If you are not an adult, or if you do not reside in the U.S. please stop and discontinue your use of the Services.  

By using the Services, you agree to be legally bound by the Terms. If for any reason you do not agree with all of the terms and conditions contained in the Terms, including our Privacy Policy, which is available at: www.door-va-door.com/privacypolicy  and incorporated herein by reference, please discontinue using the Services immediately.  In the event you submit or provide us with any information associated with, or about a child under the age of eighteen (18) years old, you represent that you are doing so with the express consent of the child’s parent or legal guardian.

We may choose to sell certain products, such as, for example, camp luggage, that is designed, manufactured, and distributed by a third-party (“Supplier”).  Such products may be subject to additional terms of the conditions of the Supplier. 

2.     CHANGES TO THESE TERMS

Except where prohibited by applicable law, we reserve the right to change and update these Terms at any time. We encourage you to review the Terms periodically. Your continued access to or use of the Services after any changes to these Terms indicates your acceptance of such changes. It is your responsibility to review these Terms regularly.

3.     PACKING YOUR BAGS – PROHIBITED ITEMS

You acknowledge and agree that the Services are intended to be used for the purchase, shipment and/or transportation of luggage, camp trunks, boxes and other gear for summer camp (collectively “Luggage”) and not for other purposes.  If you are using our Services to send your or your child’s Luggage to a camp, you may only use the Services to deliver items permitted by the camp.  Please consult with the camp directly if you have any questions as to what you may or may not send to camp. 

You further acknowledge that the following items may not be packed or included in your Luggage (collectively, the “Prohibited Items”):

• hazardous materials, including, without limitation, hazardous or corrosive materials, batteries, explosives, matches, lighters, and other flammable or combustible materials, infectious substances, poisons, dry ice, fireworks, or radioactive materials;
• Prescription and over-the-counter medications, illegal narcotics, vitamins, supplements, and medical equipment;
• firearms and ammunition;
• pressurized containers, including, without limitation, CO2 cartridges and aerosol cans;
• compressed gasses, including, without limitation, bug spray and sunscreen;
• live animals, including pets and insects;
• animal or human remains;
• hazardous waste;
• cash including coins, currency, or other negotiable items;
• electronics, including laptops, cell phones, stereo equipment, radios, and MP3 players 
• alcohol, or any goods containing alcohol, such as perfume or cologne;
• tobacco products;
• perishable goods;
• toiletries;
• jewelry;
• liquids;
• any items that are likely to soil or damage persons, other packages or equipment; 
• fragile items such as glass, porcelain, and ceramic;  and
• any item prohibited by international, federal, state or local law or regulation.

Company reserves the right to refuse, cancel, or hold any Luggage that Company determines, in its sole discretion, violates, or may violate, these restrictions. Furthermore, Company reserves the right to inspect any package to confirm compliance with these Terms.

We thank you for packing responsibly and respecting these restrictions.  

4. LUGGAGE DELIVERY SERVICES

We offer a variety of options, depending upon where you live and the arrangements that we have with your camp, to coordinate the delivery of your Luggage to camp:

• Centralized pick-up/drop-off.  In this scenario, parents will drop off their children’s Luggage at a central meeting point that is typically a JCC, synagogue, or shopping center parking lot.  We will provide you with the exact location and time to drop off/pick up your Luggage.  

• Door-to-Door delivery.   In this scenario, you tell us where to pick up and drop off your children’s Luggage.  This may be at your house, office, or a friend’s house – it’s up to you.  

• Shipping.  This involves a third-party shipping company, such as UPS or FedEx.  For most camp families, this option will not apply.  However, depending on where you live, the arrangements with your camp, or in the event of a misplaced bag, we may utilize a third-party shipping company to arrange for the delivery of your Luggage to or from camp.    

In either case, you acknowledge that: (a) we do not guarantee that Service is available in your location; and (b) we may utilize one or more third-party companies to transport Luggage and that other third parties (including camp personnel) may be involved in, or responsible for submitting your Luggage to us or our shipping provider, and/or receiving your Luggage at the point of destination. 

The Services shall be provided upon your order or authorization through our website or as otherwise communicated by you and accepted by Company (each an “Order”). You agree to pay for the Services in advance, and at the time of your Order. 

A.  Entrance Upon Customer Location

After receiving your Order, Company, its employees or contractors will retrieve and/or deliver your Luggage to/from your designated location (a “Customer Location”).  

• You represent and warrant that you have authority and have secured the proper permissions for Company and its agents or contractors to enter the Customer Location.  Until expressly revoked, you hereby grant to Company and its agents and contractors a right to enter upon the premises of the Customer Location to provide the Services and to remain there for a reasonable period of time to perform the Services. 
• You agree that Company may refuse to provide the Services if Company, in its sole discretion, believes that entering Customer Location is unsafe, unlawful or otherwise not advisable, or if Company is unable to reasonably access the Luggage. 
• Company is not required or obligated to inspect the Customer Location and Company makes no warranty of any kind or nature that it will, nor will it be liable in any fashion to you or any third party for making or failing to make any such inspection.  
• You agree to provide Company with safe and unimpeded access to the Luggage, including but not limited to, access free of ice, snow, water, pets, and other hazards, and you will ensure that entry gates are unlocked prior to the scheduled Service.  The Services may be delayed or canceled if Company does not have safe, lawful and unimpeded access to the Customer Location and the Luggage.

You are solely responsible for packing and locking your Luggage.  If you desire to have your Luggage locked you must lock it prior to pick-up. 

B.  Insurance for Damaged Items in Transit 

Company insures, either through self-insurance or a third-party insurer against complete loss of, or against physical damage that has occurred to Luggage while in transit.  $250 of insurance per piece of Luggage is included with your Order, which insures against fire and theft.  If you wish to insure your Luggage beyond the limits included in your Order for an additional fee, you must so indicate at the time of your Order.

C.  Limitation of Liability  

Company shall have no liability for damage to, or loss of Luggage resulting from packing of prohibited items (see Section 3), poor packing or packaging, failure to lock, failure to acquire additional insurance, or failure to leave your Luggage for pick-up in a secure location.  Company or its logistics partners are not liable for ordinary wear and tear, damage or loss of protruding parts such as wheels, straps, pockets, handles, or other items attached to a suitcase or bag, or theft or damage to Luggage except while in transit.  Any claims for lost or missing items will require a physical investigation.  (see also Section 13, below).

5.  SHIPPING – ADDITIONAL CONSIDERATIONS 

You acknowledge that there are certain risks associated with using the Services. In the event that your luggage is damaged or lost during shipment, or does not arrive at the shipping destination within a timely manner due to a failure of Company or its third-party shipping partner, you may request our assistance. Upon receiving the information from you regarding your order, we may share that information with your camp and a third-party business partner that was involved in handling that shipment (such as a shipping company). Company and/or its third-party business partners may contact you regarding these issues and investigate your claim.

In the event that using a third-party shipping company, such as UPS or FedEx, is necessary to deliver your Luggage, additional terms and conditions for shipping services of the third-party shipping company will also apply.  

6. PAYMENTS & REFUNDS

A.  Fees and Payments

You agree to pay all fees or charges in connection with the provision of the Services in accordance with the terms set forth herein and on our website.  All payments shall be made in advance and must be guaranteed through the use of a valid and approved credit card pursuant to the ordering and registration process on our website.  You authorize all charges to your credit card account in connection with any Order or receipt of the Services.  In the event your credit card is rejected or payment is not received in a timely manner as solely determined by Company, Company reserves the right to suspend access to your account and the Services.  In addition to the fees set forth on Company’s website in connection with your account for the provision of the Services, Company reserves the right to charge, and you agree to pay, any and all taxes, levies, or duties associated with the Services as required by any jurisdiction from or in which an Order is placed or filled.  

All fees and charges associated with the provision of the Services are subject to change. You may receive the most up-to-date pricing for the Services on our website and obtain any then current additional fees and taxes from the Company by email at support@doorvadoor.com. Unless otherwise agreed by Company, Company will provide you with a receipt for all charges to your account via email.

B. Refunds

Full refunds will be processed for cancellation requests that are submitted by email at least thirty (30) days prior to your scheduled pickup or delivery. 

Unless otherwise agreed to in writing, cancellation requests submitted at least fourteen (14) days prior to the Service date, but less than thirty (30) days prior, will be refunded at 50% of the prepaid amount.  

Cancellation or refund requests submitted within fourteen (14) days of the Service date will not be refunded.  Certain refund requests may also be considered by the Company on a case-by-case basis and granted in the sole discretion of the Company.

To request a refund, please contact us. Refunds will be issued to the original payment method, or by check mailed and can take up to 3 weeks to process.  If you have any questions concerning our refund policy, please contact us at: support@doorvadoor.com.

Thank you for understanding and cooperating with our refund policy, which enables us to carefully plan for a smooth and stress-free experience for you and your camp.

7.     ACCOUNT ACCURACY & SECURITY 

When you create an account with us, you represent and warrant that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Services or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Company reserves the right to disable any user account issued to you at any time in Company’s sole discretion. If Company disables access to a user account issued to you, you may be prevented from accessing the Services, your account details or any promotions that are associated with your account.

8.     INTELLECTUAL PROPERTY

The Services and all content, including (without limitation) all designs, infrastructure graphics, pictures, illustrations, software, artwork, video, music, sound, names, words, titles, phrases, logos and marks displayed available on or through the use of the Services, are owned or licensed by Company, and are protected by copyright, trademark and other intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior express written consent.

9.     LINKS TO OTHER WEBSITES

Our Service may contain links to third-party websites or services that are not owned or controlled by us.Company has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party websites or services.  We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

10.   TERMINATION; SURVIVAL OF TERMS

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution.

11.   USE OF THE SERVICES; PROHIBITED USES

As a condition of your use of our Services, you warrant that: (a) you have reached the age of majority in your jurisdiction of residence; (b) you possess the legal authority to create a binding legal obligation; (c) you shall use the Services in accordance with these Terms; (d) all information supplied by you on our Services is true, accurate, current and complete; and (e) in the event you submit or provide us with any information associated with, or about a child under the age of eighteen (18) years old, you are doing so with the express consent of the child’s parent or legal guardian

Company retains the right, at its sole discretion, to deny access to anyone to the Services, at any time and for any reason, including, but not limited to, for violation of these Terms. You shall cease and desist from any such access or use immediately upon request by Company.

Not all of the information, promotions, and Services are available in all jurisdictions. Furthermore, nothing on our Services or through the use of our Services constitutes an offer or solicitation to buy or sell any product or service to anyone in any jurisdiction in which such an offer or solicitation is prohibited by law.

Prohibited Conduct.  You may not access or use, or attempt to access or use, the Services to take any action that could harm us or any third party, interfere with the operation of the Services, or use the Services in a manner that violates any laws.  Without limiting any other provision in these Terms, you may not use the Services to do the following or assist others to do the following:

• Threaten, defame, stalk, abuse, or harass other persons or engage in illegal activities;
•  Link to the Services from a site or transmit any material that is inappropriate, profane, vulgar, offensive, false, disparaging, defamatory, obscene, illegal, sexually explicit, racist, that promotes violence, racial hatred, or terrorism, or that we deem, in our sole discretion, to be otherwise objectionable;
•  Frame the Services, display the Services in connection with an unauthorized logo or mark, or do anything that could falsely suggest a relationship between Company and any third party or potentially deprive us of revenue (including, without limitation, revenue from advertising, branding, or promotional activities);
•  Access the Services using any interface other than ours;
•  Violate any person’s or entity’s legal rights (including, without limitation, intellectual property, privacy, and publicity rights), transmit material that violates or circumvents such rights, or remove or alter intellectual property or other legal notices;
• Transmit files that contain viruses, spyware, adware, or other harmful code;
• Advertise or promote goods or services without our permission (including, without limitation, by sending spam);
• Interfere with others using the Services or otherwise disrupt the Services;
• Transmit, collect, or access personally identifiable information about other users without the consent of those users and Company;
• Engage in unauthorized “spidering”, “scraping,” or harvesting of content, contact or other personal information, or use any other unauthorized automated means to compile information;
• Impersonate any person or entity or otherwise misrepresent your affiliation or the origin of materials you transmit;
• Defeat any access controls, access any portion of the Services that we have not authorized you to access (including password-protected areas), link to password-protected areas, attempt to access or use another user’s account or information, or allow anyone else to use your account or access credentials;
•  create derivative works based on the Services or its content, in whole or in part, or to decompile, disassemble, reverse engineer or other exploit any part of the Services or its content;
• You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization; and
• You may not use as a username any name that is offensive, vulgar or obscene.

You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content on or through the Services.

12.   INDEMNIFICATION

You will defend, indemnify, and hold harmless Company, its parent, subsidiaries, affiliates, and the directors, officers, employees, members, owners, vendors, partners, contractors, agents, licensors or other representatives of each of them and all of their successors and assigns (collectively, the “Company Parties”) with respect to all claims, demands, liens, costs (including, without limitation, attorney’s fees and costs), damages, liabilities, and expenses or obligations of any kind, arising out of or in connection with your: (i) violation of these Terms and/or misuse of the Services; (ii) violation of any law, statute, ordinance or regulation or the rights of a third party; and/or (iii) negligent acts or omissions. 

Company retains the right to assume the exclusive defense and control of any claim subject to indemnification, and in such cases, you agree to cooperate with us to defend such claim.  You may not settle any claim covered by this Indemnification section of the Terms without Company’s prior written approval.

13.   WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

COMPANY DOES NOT WARRANT: (1) THAT THE SERVICES OR PRODUCTS SOLD, ANY OF THE SERVICES’ OR PRODUCTS’ FUNCTIONS OR ANY CONTENT OR SOFTWARE CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR-FREE; (2) THAT DEFECTS WILL BE CORRECTED; (3) THAT THE SERVICES OR THE SERVERS HOSTING THEM ARE FREE OF VIRUSES OR OTHER HARMFUL CODE; OR (4) THAT THE SERVICES, PRODUCTS, OR INFORMATION AVAILABLE THROUGH THE SERVICES WILL CONTINUE TO BE AVAILABLE. COMPANY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NONINFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE. THE SERVICES, INCLUDING, WITHOUT LIMITATION, ALL CONTENT, SOFTWARE, AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH OR SENT FROM THE SERVICES, ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.” 

UNDER NO CIRCUMSTANCES WILL COMPANY PARTIES BE LIABLE FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO BUSINESS INTERRUPTION, LOSS OF ENJOYMENT, OR EMOTIONAL DISTRESS CLAIMS. THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE DAMAGES ARE FORESEEABLE AND REGARDLESS WHETHER A CLAIM OR REMEDY IS SOUGHT IN CONTRACT, TORT OR OTHERWISE. COMPANY IS NOT LIABLE FOR THE REPAIR OF ANY CRACKED DRIVEWAYS, SIDEWALKS, OR PATHWAYS DUE TO COMPANY’S TRUCKS ENTERING CUSTOMER’S DESIGNATED LOCATION.  

OUR LIABILITY IN CONNECTION WITH THE SERVICES OR PRODUCTS SOLD WILL NOT EXCEED TWO TIMES THE AMOUNT PAID BY YOU TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, UNLESS THE CLAIMED DAMAGES ARE CAUSED BY THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF COMPANY. 

YOUR ACCESS TO AND USE OF THE SERVICES AND PRODUCTS IS AT YOUR RISK.  YOU ACKNOWLEDGE AND AGREE THAT IF YOU INCUR ANY DAMAGES THAT ARISE OUT OF COMPANY’S ACTS OR OMISSIONS, THE DAMAGES, IF ANY, ARE NOT IRREPARABLE AND ARE NOT SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION OR OTHER EQUITABLE RELIEF. YOU ACKNOWLEDGE THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE UNKNOWN OR ARE UNSUSPECTED.  ACCORDINGLY, YOU AGREE TO WAIVE THE BENEFIT OF ANY LAW, INCLUDING, TO THE EXTENT APPLICABLE, CALIFORNIA CIVIL CODE § 1542, THAT OTHERWISE MIGHT LIMIT YOUR WAIVER OF SUCH CLAIMS.  SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

AS PREVIOUSLY NOTED, COMPANY SHALL HAVE NO LIABILITY FOR DAMAGE TO, OR LOSS OF LUGGAGE AND ITS CONTENTS RESULTING FROM PACKING OF PROHIBITED ITEMS (SEE SECTION 3), ORDINARY WEAR AND TEAR, POOR PACKING OR PACKAGING, FAILURE TO LOCK, OR FAILURE TO ACQUIRE ADDITIONAL INSURANCE.

Limitations Period. YOU AND COMPANY AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

The limitations above reflect the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose.

14. YOUR CONTACT AND PAYMENT INFORMATION 

You represent and warrant that the name, address, telephone number(s), and other contact and payment information you provide to Company is accurate, complete, and current. You agree to notify Company immediately if there is any change to any of that information.

15. YOUR CONSENT TO BEING CONTACTED 

By providing a telephone number now or in the future, you agree that Company (and others on its behalf) may contact you via automated means, including with an automatic telephone dialing system or prerecorded or artificial voice.  Such calls or text messages may include, without limitation, delivery reminders, delivery confirmations, account notifications, and attempts to collect any debts from you. Your consent is not a condition of receiving any goods or services.  Message and data rates may apply.  To opt-out of receiving automated messages and calls, please reply STOP to the text message, call the Company, or update your contact preferences in your online account. 

16. EXCUSED PERFORMANCE 

Company will not be responsible for any delay or damages caused by events or circumstances beyond its reasonable control, including without limitation, acts of God, fire, storms, floods, epidemics, pandemics, other health crises, labor disputes, wars, hostilities, terrorism, instructions from your camp, and changes in laws or regulations. Under any of these or similar circumstances, Company shall not be deemed to be in breach of these Terms and Company may allocate its resources and equipment among its customers in any manner that Company deems reasonable.

17. GOVERNING LAW; VENUE; JURISDICTION  

These Terms and all claims arising from or related to your use of the Services will be governed by and construed in accordance with the laws of the State of Jersey, except New Jersey’s conflict of law rules.  In the event of a dispute and legal action, you agree to exclusive jurisdiction in the state and federal courts in Camden County, New Jersey and waive all objections with respect to improper venue and personal jurisdiction.  

18. ENTIRE AGREEMENT, WAIVER AND SEVERABILITY

We may be required by state or federal law to notify you of certain events.  You hereby acknowledge and agree that such notices will be effective upon our posting them on our sites or delivering them to you via email.  You may update your email address by visiting the Services where you have provided contact information.  If you do not provide us with accurate information, we will not be responsible for failure to notify you.  Our failure to exercise or enforce any right or provision in these Terms will not constitute a waiver of such right or provision.  These Terms, including all additional terms, conditions, and policies on the Services, constitute the entire agreement between you and us and supersede all prior agreements with respect to the subject matter hereof.  If any part of these Terms is determined to be invalid or unenforceable under applicable law, that provision will be removed, and the remainder of the Terms will continue to be valid and enforceable.

19. CONTACT US; NOTICE 

Any notice by you shall be sent by U.S. mail, postage prepaid, to Company at

Door-va-Door Trucking, LLC
532 Old Marlton Pike W, Suite #433Marlton, NJ 08053
Phone: 856-864-4435

With a c.c. by email to: support@doorvadoor.com 

If you have any questions about these Terms, please contact us.  Thank you for your interest and use of our Services.