People often ask, what drives us? Our mission is to:
- Take the stress out of getting kids’ luggage to camp – and back home again.
- Save parents money – our services cost less than the competition; and
- Help raise money for camp scholarships so that more families can experience the magic of camp.
Our service exists so that parents have one less thing to worry about and camp directors can focus on running their camps. We know camping and deeply believe in the value it provides. We are here to help lighten the load.
HOW DOES IT WORK?
Unlike many other delivery services, we only service overnight camps, which means there is little risk of luggage getting delivered to the wrong location.
Schedule through our website for easy and reliable summer camp baggage pickup and delivery services. Our professional team ensures that your camper’s luggage, gear and personal items get safely to and from camp, easily and efficiently. We just need a few details to get started and we’ll take care of everything from there.
Have oversized bags or multiple bag sizes? Flat rate pricing doesn’t work for everyone, so we offer a range of sizing and weight options to best suit your needs. When filling out our booking form, just choose the size and weight option that’s best for your camper.
CAN WE SEND SPORTS EQUIPMENT OR OTHER ITEMS?
Yes! Please ensure all additional items fit within the bags that you have included in your reservation to avoid being charged for extra luggage at pickup or add the item as a separate piece of luggage. Capacity is limited and availability for unexpected luggage is not guaranteed. Additional fees may apply.
WHEN SHOULD I BOOK?
We recommend booking as early as possible to ensure availability and to lock-in the best rate. Early booking discounts may also be available. In order to plan appropriately with our truck capacities and pickup schedule, we do require that all bookings be finalized 15 days prior to service.
HOW DO I PAY?
At this time, we only accept credit cards at the point of reservation and payment must be made in full. If you’d prefer to pay by check, please reach out to us at info@DoorVaDoor.com and a member of our team will get right back to you!
WHAT IF I NEED TO MAKE CHANGES AFTER BOOKING?
The fastest way to adjust the details of your reservation is to reach out to us directly at info@DoorVaDoor.com. We can easily add and remove bags from a reservation, but a late fee may apply for requests made less than 5 business days from the scheduled pickup.
WHAT IF MY PLANS CHANGE AND I NEED TO CANCEL?
Full refunds will be processed for cancellation requests that are submitted by email at least thirty (30) days prior to your scheduled pickup. Cancellation requests submitted less than thirty (30) days of the Service date will be refunded at 50% of the pre-paid amount.
WHERE WILL MY LUGGAGE BE PICKED UP?
Anywhere in the continental United States! We offer door-to-door service and we can pick up right from a home or business, depending on your needs. Want us to pick-up your luggage from a friend’s or relative’s house? No problem! Please note that rates may vary depending on your pick-up/drop-off location. If our Door-va-Door Trucking concierge delivery service is not available in your location, we will partner with UPS to help you ship your luggage instead.
PICKUP DAY PROCEDURES
On your scheduled pickup day, we request that you leave your bags on the front or back porch, side entrance, inside an unlocked garage or other easily accessible location. If we are picking up from a business or apartment building, please have your bags waiting at the front desk or lobby. We offer a menu of options for you to choose during registration.
Our drivers are instructed to look for your luggage in the designated location at time of registration. If you are unable to leave them at this location, please let us know. When you make your initial reservation, you’re welcome to provide as much information as you would like to help with the pickup process. Our drivers will receive a copy of those instructions on the pickup day.
WHAT IF I HAVE A DIFFERENT RETURN ADDRESS?
If you know this in advance, simply include both the pickup and return addresses in your initial booking. If you need to adjust the return address after your booking is confirmed, please log into your account or just send us an email with the new location details and we’ll make the necessary changes in your reservation. Please note that any address changes MUST be made at least 14 days prior to the last day of camp.
BAGGAGE TAGS AND ID LABELS
You will receive personalized luggage tags from us after you’ve made your reservation, which should be clearly visible and firmly attached to each bag in your reservation. We also recommend that each of your bags be labeled with your last name to help our drivers and also the counselors once the bags are delivered to camp.
WHEN WILL MY BAGS BE RETURNED AFTER CAMP CLOSING?
In most instances, bags are returned to your specified return address within 1-2 days. You will receive an email before camp closes with a date and approximate delivery window. Please keep in mind that there are many variables to the return process, so if we are unable to meet that expected timeframe, we will do our very best to keep you informed.
Have Any Other Questions That Were Not Answered Above? Please email us at info@DoorVaDoor.com