Frequently Asked Questions & Dates
Updated March 25, 2025
KEY DATES
| Date | |
| Feb. 3 | Online registration opens. Register before April 15th to lock in the best rates. |
| End of May | We will mail you luggage tags and email you with updated luggage pick-up dates for campers headed up to camp in June. |
| May 15 | Do you need to cancel or change your reservation? Please note that full refunds are provided only for cancellations made at least 30 days before the service date. |
| June 1 | Is your camper going to camp in June? You must register at least 15 days prior to the date of service otherwise we cannot guarantee we can deliver your baggage. Campers going to camp in June should have already received their luggage tags. Please contact us if you have not received them. |
| June 15 | Is your camper going to camp in July? You must register at least 15 days prior to the date of service otherwise we cannot guarantee we can deliver your baggage. Campers going to camp in July should have already received their luggage tags. Please contact us if you have not received them. |
SERVICE DATES FOR DELIVERY TO/FROM CAMP – SUMMER 2025*
*If you live in Florida and are sending your kids to camp in PA & NY, bags will be picked up in Florida on June 12th for delivery to camp. Dates are subject to change. Please check back here for updates. We will also email with updated dates of service.
| CAMP | 1ST/FULL SESSION PICK-UP BAGGAGE FROM CAMPERS | 2ND SESSION – PICK-UP BAGGAGE FROM CAMPERS | END OF 1ST SESSION RETURN BAGGAGE TO FAMILY | END OF 2ND/FULL SESSION RETURN BAGGAGE TO FAMILY |
| Chestnut Lake Camp | Florida: June 12 All other states: June 20 | Florida: July 15 All other states: July 24 | Florida: July 31 -Aug. 1 All other states: July 29 | Florida: Aug. 22 or Aug. 25 All other states: Centralized: August 19 Door-to-door: August 19-20 |
| Island Lake Camp | Florida: June 12 All other states: June 21 | Florida: July 15 All other states: July 23 Florida: July 15 All other states: July 23 | Florida: July 31 -Aug. 1 All other states: July 29 | Florida: Aug. 22 or Aug. 25 All other states: Centralized: August 19 Door-to-door: August 19-20 |
| Camp Pontiac | Florida: June 12 All other states: June 18 | N/A | N/A | Florida: Aug. 22 or Aug. 25 All other states: Centralized: August 19 Door-to-door: August 19-20 |
| Nock-A-Mixon | Florida: June 12 All other states: June 17 | N/A | N/A | Florida: Aug. 22 or Aug. 25 All other states: Centralized : Aug. 8 Door-to-door : Aug. 12-13 |
| Perlman Camp | June 24 | July 20 | July 27 | Centralized: Aug. 15 Door-to-door : Aug. 15-16 |
| Ramah in the Poconos | Florida Campers: June 12 Staff week: June 13 All other campers: June 18 | Florida: July 15 All other states: July 17 | Florida: July 31 -Aug. 1 All other states: July 23 | Florida: Aug. 22 or Aug. 25 All other states: Centralized Delivery: Aug. 10 Door-to-Door Delivery: Aug. 11-12 |
| Ramah in the Berkshires | June 22 | July 20 | Centralized (Dover) July 20 Door-to-Door home delivery: July 21 | Centralized : Aug. 14 Door-to-door : Aug. 15-16 |
| Ramah Darom | Centralized: May 29 Door-to-door: May 29-30 | Centralized: June 26 Door-to-door: June 26-27 | Centralized: July 2 Door-to-door: July 2-3 | Centralized: July 30 Door-to-door: July 30-31 |
| Ramah New England | June 22 | July 20 | July 20 | August 17 |
| URJ Camp Coleman | June 3 | June 30 & July 1 | July 7 – 8 | Centralized: Aug. 5 Door-to-door: Aug 5-6 |
| URJ Camp Harlam | Florida: June 12 All other states: June 19 | Florida: TBD All other states: July 17 | Florida: July 31 -Aug. 1 All other states: July 22 | Florida: Aug. 22 or Aug. 25 All other states: Centralized: Aug. 19 Door-to-door: Aug. 19-20 |
| Wayne for Boys | Florida: June 12 All other states: June 19 | N/A | N/A | Florida: Aug. 22 or Aug. 25 All other states: Centralized; Aug. 18 Door-to-door: Aug. 18-19 |
| Wayne for Girls | Florida: June 12 All other states: June 19 | N/A | N/A | Florida: Aug. 22 or Aug. 25 All other states: Centralized; Aug. 18 Door-to-door: Aug. 18-19 |
| Camp Yavneh | June 22 | July 20 | N/A | N/A |
| Airy & Louise | Florida: June 12 | TBD | TBD | TBD |
HOW DOES IT WORK?
Unlike many other delivery services, we only service overnight camps, and our services are tailored to the specific needs of each camp. Please visit our “How It Works” page for an overview of how we operate after you register online for the service.
LUGGAGE SIZING
Unlike other services, there is no weight or size limitation for your bags. Have oversized bags or multiple bag sizes? Flat rate pricing doesn’t work for everyone, so we offer a range of sizing and weight options to best suit your needs.
At the time of registration, please note if your bags are oversized. Bags exceeding 44″ in length, or 20″ in width or height are considered oversized. Baggage suppliers usually refer to these bags as the colossal, monster, or supersized soft trunks. If you can fit a child in your bag or need a chiropractor after carrying your bag, it’s likely oversized.
PACKING, BROKEN ITEMS & INSURANCE
When packing, please review your camp’s rules and the prohibited items listed in our Terms and Conditions of Service. We are not responsible for any fragile items that break during transit. The luggage is stacked inside our trucks and YOUR bag may be at the bottom of the pile! Please plan accordingly to avoid packing items that can break.
Each piece of luggage is insured against property damage or loss due to fire or theft at $250 per item. Additional coverage up to $1,000 per item is available for purchase.
CAN WE SEND SPORTS EQUIPMENT OR OTHER ITEMS?
Yes! If your camp allows it we are happy to deliver it for you. All items, however, must fit in your luggage or boxed separately to protect it in transit. Capacity is limited and availability for unexpected luggage is not guaranteed. Additional fees may apply.
WHEN SHOULD I BOOK?
We recommend booking as early as possible to ensure availability and to lock-in the best rate. Early booking discounts may also be available. In order to plan appropriately with our truck capacities and pickup schedule, we require that all bookings are finalized 15 days prior to service. If you need to make a change or add a reservation within 15 days of the service date, please contact us and we will do our best to accommodate your needs.
Please note that if you have more than one child attending our camps, you will need to place a separate order for each child. Each individual order is designed to accommodate one camper.
HOW DO I PAY?
Payment is made by credit card online at the time of check out. To complete your registration, payment must be made in full and in advance of service. If you’d prefer to pay by check, please reach out to us at support@doorvadoor.com and a member of our team will get right back to you!
WHAT IF I NEED TO MAKE CHANGES AFTER BOOKING?
The best way to adjust the details of your reservation is to reach out to us directly at support@doorvadoor.com. We can easily add and remove bags from a reservation, but a late fee may apply.
WHAT IF MY PLANS CHANGE AND I NEED TO CANCEL?
Full refunds will be processed for cancellation requests that are submitted by email at least thirty (30) days prior to your scheduled pickup or delivery.
Unless otherwise agreed to in writing, cancellation requests submitted at least fourteen (14) days prior to the service date, but less than thirty (30) days prior, will be refunded at 50% of the prepaid amount. Cancellation or refund requests submitted within fourteen (14) days of the service date will not be refunded. Certain refund requests may also be considered by the company on a case-by-case basis and granted in the sole discretion of the company.
To request a refund, please contact us at: support@doorvadoor.com
Thank you for understanding and cooperating with our refund policy, which enables us to carefully plan for a smooth and stress-free experience for you and your camp.
WHERE WILL MY LUGGAGE BE PICKED UP?
We offer door-to-door service and we can pick up right from a home or business, depending on your needs and if your camp will allow it. Want us to pick-up your luggage from a friend’s or relative’s house? No problem! Please note that rates may vary depending on your pick-up/drop-off location.
PICKUP DAY PROCEDURES
We will email you, weeks in advance, with your exact pick-up/delivery dates.
If you are requesting door-to-door service, when you register online you must provide us instructions for where to find your items. We offer a menu of options for you to choose during registration. For example, this could be your front or back porch, side entrance, inside an unlocked garage or other easily accessible location. If we are picking up from a business or apartment building, please have your bags waiting at the front desk or lobby. Our drivers are instructed to look for your luggage in the designated location at time of registration. If you are unable to leave them at this location, please let us know.
When you make your initial reservation, you’re welcome to provide as much information as you would like to help with the pickup process. Our drivers will receive a copy of those instructions on the pickup day.
WHAT IF I HAVE A DIFFERENT RETURN ADDRESS?
If you know this in advance, simply include both the pickup and return addresses in your initial booking. If you need to adjust the return address after your booking is confirmed, email us with the new location details and we’ll update your reservation. Please note that any address changes MUST be made at least 14 days prior to the last day of camp.
BAGGAGE TAGS AND ID LABELS
All items must be tagged and labeled with: (1) camper name; (2) name of the camp; and (3) parent contact information.
You will receive personalized luggage tags from us after you’ve made your reservation, which should be clearly visible and firmly attached to each bag in your reservation. Please include your own luggage tag in addition to the tags that we mail to you.
WHEN WILL MY BAGS BE RETURNED AFTER CAMP CLOSING?
In most instances, bags are returned to your specified return address within 1-3 days (PA to FL takes a bit longer). You will receive an email before camp closes with a date and approximate delivery window. Please keep in mind that there are many variables to the return process, so if we are unable to meet that expected timeframe, we will do our very best to keep you informed.
END OF CAMP LAUNDRY SERVICE . . . TRADE HAMPER FOR PAMPER!
How does the laundry service work?
Instead of dropping your luggage at your house, we will deliver it straight to our trusted third-party laundry partner. Your laundry, linens, pillows, and sleeping bag will be returned to your doorstep in 3 to 4 days . . . FOLDED AND CLEAN!
Am I receiving a discount by going through Door-va-Door?
Yes, the laundry service package is discounted from the retail price that you would otherwise pay to the laundry company. We are providing this as an added value for using our service.
How will my laundry be washed and sorted?
The laundromat will wash, dry, fold and package the washable items returned home from camp.
Please note that the laundry service is not responsible for: (a) the condition in which clothing, linens, and luggage arrive at its facility; and (b) any damage caused by an item left in a clothing pocket.
The laundry package includes laundering ALL of the following (per camper):
- up to two soft trunks/duffel bags
- clothing, bed linens, and towels,
- one comforter, one sleeping bag, one blanket and two pillows
Non-washable items will be separated out and returned to you.
Non-washable items include:
- decorative pillows, plastic items, athletic equipment,
- plastic drawers, plastic containers
- photographs and other items in your bag that clearly should not be washed
- floor mats (unless completely fabric and marked with a washable symbol),
- reusable water bottles, food products, anything inside a plastic case or makeup case
- dresses and formal wear and items that are clearly identifiable as dry-clean only.
Have any other questions? Please email us or give us a call.
Phone: 856-864-4435
Email to: support@doorvadoor.com