Frequently Asked Questions & Dates

Updated June 7, 2026

KEY DATES FOR LUGGAGE SERVICE

Date 
Feb. 15Online registration opens.  Register before April 15th to lock in the best rates.   
End of MayWe will mail you luggage tags and email you with updated luggage pick-up dates for campers headed up to camp in June. 
May 15Do you need to cancel or change your reservation?  Please note that full refunds are provided only for cancellations made at least 14 days before the service date.  
June 1Is your camper going to camp in June?  You must register at least 15 days prior to the date of service otherwise we cannot guarantee we can deliver your baggage.   
June 15Campers going to camp in June should receive their luggage tags approximately 5 days before we pick up your bags. 

Is your camper going to camp in July?  You must register at least 15 days prior to the date of service otherwise we cannot guarantee we can deliver your baggage.   


SERVICE DATES FOR BAGGAGE DELIVERY TO/FROM CAMP – SUMMER 2026*

*If you live in Florida and are sending your kids to camp in PA & NY, bags will be picked up in Florida on June 12th for delivery to camp.  Dates are subject to change. Please check back here for updates. We will also email with updated dates of service.

CAMP 1ST SESSION PICK-UP BAGGAGE FROM CAMPERS2ND SESSION – PICK-UP BAGGAGE FROM CAMPERSEND OF 1ST SESSION
RETURN BAGGAGE TO FAMILY
END OF 2ND SESSION
RETURN BAGGAGE TO FAMILY
Chestnut Lake CampFlorida: June 12
DC: June 18
All other states: June 19
Florida: July 10

All other states: July 23
Florida: July 31

All other states: July 28
Florida: Aug. 21

All other states:
Centralized: August 16
DC: August 18
Door-to door: August 18
Island Lake CampFlorida: June 12
DC/MD/VA: June 18
All other states: June 19

Florida: July 10

All other states: July 24
Florida: July 31

All other states: July 28
Florida: Aug. 21

All other states: August 18
Camp PontiacFlorida: June 12 

All other states:  June 18
July 27Florida: July 31

All other states: July 27
Florida: Aug. 21
All other states:
Centralized: August 13
Door-to-door: August 15
Nock-A-MixonFlorida: June 12 

All other states: June 16  
N/AN/AFlorida: Aug. 13
All other states:
Centralized : Aug. 7
Door-to-door : Aug. 11
Perlman CampJune 23July 21July 23
DC: July 24
Centralized: Aug. 14
Door-to-door : Aug. 14
Ramah PoconosFlorida: June 12
Staff week: June 14
Centralized Pickup: June 17
Door-to-door: June 17
Florida: July 10
All other states: July 16
Florida: July 31
All other states: July 20
Florida: Aug. 21
Centralized Delivery: Aug. 9
Door-to-Door Delivery: Aug. 9
Ramah Berkshires
(NY)
Florida Campers: June 12
 
All other states:
Door-to-Door: June 18 & 19
Centralized pickup: June 21
Florida: July 10
All other states: July 16
Centralized (Dover): July 19
Florida: July 31
Door-to-Door home delivery: July 20
Florida : Aug. 21

All other states:
Centralized: Aug. 13
Door-to-Door: Aug. 13 & 14
Ramah DaromCentralized: May 28
Door-to-door: May 29
Centralized: June 25
Door-to-door: June 25
July 2July 29
Ramah New England
(Palmer, MA)
June 21July 19July 19August 16
URJ Camp ColemanCentralized: May 31
Door-to-door: June 1
June 30July 7Centralized: Aug. 4
Door-to-door: Aug 4
URJ Camp HarlamFlorida: June 12 
Pitt: June 20
All other states: June 17
Florida: July 10 
Pitt: July 18
All other states: July 16
Florida: July 31
Pitt: July 18
DC: July 21
All other states: July 19
Florida: Aug. 21
Pitt: Aug. 15
All other states: Aug 17
Wayne for BoysFlorida: June 12 
DC/MD/VA: June 18
All other states: June 19
N/AN/AFlorida: Aug. 21
All other states:
Centralized: Aug. 15
DC: Aug. 18
Door-to-door: Aug 17
Wayne for GirlsFlorida: June 12 
DC/MD/VA: June 18
All other states: June 19
N/AN/AFlorida: Aug. 21
All other states:
Centralized: Aug. 15
DC: Aug. 18
Door-to-door: Aug 17
Camp YavnehJune 21July 19N/AN/A
Beber Camp June 10July 8N/AN/A
Camp AkibaFlorida: June 12 
All other states: June 17
N/AN/AFlorida: Aug. 13
All other states:
Centralized: Aug. 7
Door-to-door: Aug 11

HOW DOES IT WORK?
Unlike many other delivery services, we only service overnight camps, and our services are tailored to the specific needs of each camp. Please visit our “How It Works” page for an overview of how we operate after you register online for the service.

LUGGAGE SIZING
Unlike other services, there is no weight or size limitation for your bags. Have oversized bags or multiple bag sizes? Flat rate pricing doesn’t work for everyone, so we offer a range of sizing and weight options to best suit your needs.

At the time of registration, please note if your bags are oversized. Bags exceeding 44″ in length, or 20″ in width or height are considered oversized. Baggage suppliers usually refer to these bags as the colossal, monster, or supersized soft trunks. If you can fit a child in your bag or need a chiropractor after carrying your bag, it’s likely oversized.

PACKING, BROKEN ITEMS & INSURANCE
When packing, please review your camp’s rules and the prohibited items listed in our Terms and Conditions of Service. We are not responsible for any fragile items that break during transit. The luggage is stacked inside our trucks and YOUR bag may be at the bottom of the pile! Please plan accordingly to avoid packing items that can break.

Each piece of luggage is insured against property damage or loss due to fire or theft at $250 per item. Additional coverage up to $1,000 per item is available for purchase.

CAN WE SEND SPORTS EQUIPMENT OR OTHER ITEMS?
Yes! If your camp allows it we are happy to deliver it for you. All items, however, must fit in your luggage or boxed separately to protect it in transit. Capacity is limited and availability for unexpected luggage is not guaranteed. Additional fees may apply.

WHEN SHOULD I BOOK?
We recommend booking as early as possible to ensure availability and to lock-in the best rate. Early booking discounts may also be available. In order to plan appropriately with our truck capacities and pickup schedule, we require that all bookings are finalized 15 days prior to service. If you need to make a change or add a reservation within 15 days of the service date, please contact us and we will do our best to accommodate your needs.


HOW DO I PAY?
Payment is made by credit card online or by ACH payment at the time of check out. To complete your registration, payment must be made in full and in advance of service. If you’d prefer to pay by check, please reach out to us at support@doorvadoor.com and a member of our team will get right back to you!


WHAT IF I NEED TO MAKE CHANGES AFTER BOOKING?
The best way to adjust the details of your reservation is to reach out to us directly at support@doorvadoor.com. We can easily add and remove bags from a reservation, but a late fee may apply.


WHAT IF MY PLANS CHANGE AND I NEED TO CANCEL?
Full refunds will be processed for cancellation requests that are submitted by email at least fourteen (14) days prior to your scheduled pickup or delivery. Cancellation or refund requests submitted within fourteen (14) days of the service date will not be refunded. Certain refund requests may also be considered by the company on a case-by-case basis and granted in the sole discretion of the company.

To request a refund, please contact us at: support@doorvadoor.com

Thank you for understanding and cooperating with our refund policy, which enables us to carefully plan for a smooth and stress-free experience for you and your camp.


WHERE WILL MY LUGGAGE BE PICKED UP?
We offer door-to-door service and we can pick up right from a home or business, depending on your needs and if your camp will allow it. Want us to pick-up your luggage from a friend’s or relative’s house? No problem! Please note that rates may vary depending on your pick-up/drop-off location.


PICKUP DAY PROCEDURES
We will email you, weeks in advance, with your exact pick-up/delivery dates.

If you are requesting door-to-door service, when you register online you must provide us instructions for where to find your items. We offer a menu of options for you to choose during registration. For example, this could be your front or back porch, side entrance, inside an unlocked garage or other easily accessible location. If we are picking up from a business or apartment building, please have your bags waiting at the front desk or lobby. Our drivers are instructed to look for your luggage in the designated location at time of registration. If you are unable to leave them at this location, please let us know.

When you make your initial reservation, you’re welcome to provide as much information as you would like to help with the pickup process. Our drivers will receive a copy of those instructions on the pickup day.


WHAT IF I HAVE A DIFFERENT RETURN ADDRESS?
If you know this in advance, simply include both the pickup and return addresses in your initial booking. If you need to adjust the return address after your booking is confirmed, email us with the new location details and we’ll update your reservation. Please note that any address changes MUST be made at least 14 days prior to the last day of camp.


BAGGAGE TAGS AND ID LABELS
All items must be tagged and labeled with: (1) camper name; (2) name of the camp; and (3) parent contact information.

You will receive personalized luggage tags from us after you’ve made your reservation, which should be clearly visible and firmly attached to each bag in your reservation. Please include your own luggage tag in addition to the tags that we mail to you.


WHEN WILL MY BAGS BE RETURNED AFTER CAMP CLOSING?
In most instances, bags are returned to your specified return address within 1-3 days (PA to FL takes a bit longer). You will receive an email before camp closes with a date and approximate delivery window. Please keep in mind that there are many variables to the return process, so if we are unable to meet that expected timeframe, we will do our very best to keep you informed.

END OF CAMP LAUNDRY SERVICE . . . TRADE HAMPER FOR PAMPER!

How does the laundry service work?

Instead of dropping your luggage at your house, we will deliver it straight to our trusted third-party laundry partner.  Your laundry, linens, pillows, and sleeping bag will be returned to your doorstep in 3 to 4 days . . . FOLDED AND CLEAN!

How will my laundry be washed and sorted?
The laundromat will wash, dry, fold and package the washable items returned home from camp.

Please note that the laundry service is not responsible for: (a) the condition in which clothing, linens, and luggage arrive at its facility; and (b) any damage caused by an item left in a clothing pocket.

The laundry package includes laundering ALL of the following (per camper):

  • up to two soft trunks/duffel bags
  • clothing, bed linens, and towels,
  • one comforter, one sleeping bag, one blanket and two pillows

Non-washable items will be separated out and returned to you.  

Non-washable items include:

  • decorative pillows, plastic items, athletic equipment, 
  • plastic drawers, plastic containers
  • photographs and other items in your bag that clearly should not be washed 
  • floor mats (unless completely fabric and marked with a washable symbol),
  • reusable water bottles, food products, anything inside a plastic case or makeup case
  • dresses and formal wear and items that are clearly identifiable as dry-clean only.

Door-Va-Door Trucking: Camp Baggage Delivery Across the U.S.

Door-Va-Door Trucking provides convenient, reliable door-to-camp and camp-to-door baggage transportation for families attending overnight camps across the United States.. We pick up trunks, duffel bags, and other camp baggage directly from families’ homes and convenient, centralized locations and coordinate delivery to participating summer camps—so parents can skip the hassle of loading bags into their cars or shipping them on their own.

States & Regions We Serve

Door-Va-Door currently provides camp baggage service in:

Northeast & Mid-Atlantic

  • New Jersey
  • New York
  • Pennsylvania
  • Connecticut
  • Rhode Island
  • Massachusetts
  • New Hampshire
  • Maine
  • Delaware
  • Maryland
  • Virginia
  • Washington, D.C.

Southeast

  • Florida
  • Georgia
  • North Carolina

Midwest

  • Illinois / Chicagoland
  • Wisconsin

Mountain Region

  • Denver, Colorado
  • Boulder, Colorado

Major Cities & Metro Areas We Serve

Our residential pickup and delivery network includes families throughout many major metropolitan areas, including:

  • New York City
  • Long Island
  • Westchester County
  • Northern New Jersey
  • Central New Jersey
  • Southern New Jersey
  • Philadelphia and the Main Line
  • Baltimore and Rockville, Maryland
  • Washington, D.C.
  • Boston
  • Hartford
  • Providence
  • Miami
  • Fort Lauderdale
  • Boca Raton
  • Delray Beach
  • West Palm Beach
  • Sarasota
  • Tampa
  • Orlando
  • Jacksonville
  • Atlanta
  • Charlotte
  • Raleigh
  • Chicago
  • Milwaukee
  • Denver

Service availability varies by camp and ZIP code. Don’t see your city listed? Contact us. We are continually expanding our residential pickup network and may already be able to accommodate your area.

Camps We Serve

Door-Va-Door provides baggage transportation to overnight camps throughout the Northeast, Southeast, Midwest, and other major summer-camp regions. In 2026, we serviced:

  • Camp Nock-A-Mixon
  • URJ Camp Harlam
  • Camp Akiba
  • Chestnut Lake Camp
  • Island Lake Camp
  • Camp Wayne for Boys
  • Camp Wayne for Girls
  • Camp Pontiac
  • Camp Ramah in the Poconos
  • Camp Ramah Berkshires
  • Camp Ramah Darom
  • Camp Ramah New England
  • Beber Camp
  • Camp Yavneh
  • URJ Camp Coleman
  • Perlman Camp

Pennsylvania Camps

Door-Va-Door serves camps throughout the Pocono Mountains, Wayne County, Pike County, Monroe County, and surrounding areas, including camps in and around:

  • Lake Como
  • Honesdale
  • Equinunk
  • Beach Lake
  • Lakewood
  • Stroudsburg
  • Allentown
  • Hawley

New York Camps

We provide service to camps throughout New York State, including the Catskills, Hudson Valley, Adirondacks, and other major camp regions.

New England Camps

Door-Va-Door is a proud business partner of New Hampshire Camps https://nhcamps.org/ and Maine Summer Camps https://mainecamps.org/ We have the capacity to service camps throughout New England, including Maine and Vermont. This past summer, we supported camps and families ihroughout:

  • Connecticut
  • Massachusetts
  • Rhode Island
  • New Hampshire

Wisconsin Camps

We provide camp baggage transportation between families around the country and participating Wisconsin overnight camps, including camps throughout Wisconsin’s major summer-camp regions.

Southern Camps

Our network also serves participating overnight camps and families in:

  • Georgia
  • North Carolina
  • Florida
  • Virginia

Don’t See Your Camp?

There’s a good chance we can still get your bags there.

Door-Va-Door’s service network continues to grow each summer. If your camp or hometown isn’t listed above, contact us to see whether service is available.

Want Door-Va-Door at Your Camp?

If your camp does not currently offer Door-Va-Door Trucking, let us know. We work directly with camps to create customized baggage transportation programs for their families.

No airport baggage hassles. No overloaded cars. No dragging giant duffels around.

We All Have Baggage. Let Us Carry Yours.

Door-Va-Door Trucking makes getting to summer camp easier with convenient residential pickup, professional transportation, baggage tracking, and direct delivery to camp.

Have any other questions? Please email us or give us a call.
Phone: 856-864-4435
Email to: support@doorvadoor.com 

We all have baggage®. Thank you for trusting us with yours.
Click Register Online to get started. Your kids You deserve it!