Frequently Asked Questions & Dates
Updated 05/12/2024
KEY DATES
| Date | |
| Feb. 1 | Online registration opens. Register before April 15th to lock in the best rates. |
| End of May | We will mail you luggage tags and email you with updated luggage pick-up dates for campers headed up to camp in June |
| May 15 | Do you need to cancel or change your reservation? Please note that full refunds are provided only for cancellations made at least 30 days before the service date. |
| June 1 | Is your camper going to camp in June? You must register at least 15 days prior to the date of service otherwise we cannot guarantee we can deliver your baggage. Campers going to camp in June should have already received their luggage tags. Please contact us if you have not received them. |
| June 15 | Is your camper going to camp in July? You must register at least 15 days prior to the date of service otherwise we cannot guarantee we can deliver your baggage. Campers going to camp in July should have already received their luggage tags. Please contact us if you have not received them. |
SERVICE DATES FOR DELIVERY TO/FROM CAMP – SUMMER 2024
*If you live in Florida and are sending your kids to camp in PA & NY, bags will be picked up in Florida on June 9th for delivery to camp.
| CAMP | FIRST/FULL SESSION – DELIVERY TO CAMP | SECOND SESSION – DELIVERY TO CAMP | END OF FIRST SESSION – RETURN SERVICE HOME | END OF SECOND/FULL SESSION – RETURN SERVICE HOME |
| Chestnut Lake Camp | Florida: June 9 All other states: June 13 | Florida: July 10 All other states: July 17 | Florida: July 29 All other states: July 21 | Florida: Aug. 23 Aug. 13 |
| Island Lake Camp | Florida: June 9 All other states: June 16 | Florida: July 10 All other states: July 19 | Florida: July 29 All other states: July 22 | Florida: Aug. 23 All other states: Aug. 13 |
| NJY Camps | Florida: June 9 All other states: June 20 | Florida: July 10 All other states: July 17 | Florida: July 29 All other states: July 23 | Florida: Aug. 23 All other states: Aug. 15 |
| Camp Nock-A-Mixon | Florida: June 9 All other states: June 16 | N/A | N/A | Florida: Aug. 23 All other states: Centralized delivery on Thursday Aug. 8 Door-to-door home delivery: Monday Aug. 12 |
| Perlman Camp | June 23 | July 21 | July 23 | Centralized: Aug. 13 Door-to-door home delivery: Aug. 13 |
| Camp Ramah in the Poconos | Florida campers: June 9 All other states campers: June 19 Staff week: June 12 | Florida: July 10 All other states: July 21 | Florida: July 29 All other states: July 23 | Florida: TBD All other states: centralized delivery: Aug. 11 door-to-door home delivery: Aug. 12 & 13 |
| Camp Ramah in the Berkshires | June 23 | July 21 | Centralized (Dover) July 21 Door-to-Door home delivery: July 22 | Centralized: Aug. 15 door-to-door home delivery: Aug. 16-18 |
| Camp Ramah Darom | May 29 | June 26 | July 3 | July 31 |
| Camp Ramah New England | June 23 | July 21 | July 21 | Aug. 18 |
| URJ Camp Coleman | June 3 | July 1 | July 10 | Aug. 7 |
| URJ Camp Harlam | Florida: June 9 All other states: June 20 | Florida: July 10 All other states: July 18 | Florida: July 29 All other states: July 22 | Florida: Aug. 23 All other states: Aug. 20 |
HOW DOES IT WORK?
Unlike many other delivery services, we only service overnight camps, and our services are tailored to the specific needs of each camp. Please visit our “How It Works” page for an overview of how we operate after you register online for the service.
LUGGAGE SIZING
Unlike other services, there is no weight or size limitation for your bags. Have oversized bags or multiple bag sizes? Flat rate pricing doesn’t work for everyone, so we offer a range of sizing and weight options to best suit your needs.
At the time of registration, please note if your bags are oversized. Bags exceeding 44″ in length, or 20″ in width or height are considered oversized. Baggage suppliers usually refer to these bags as the colossal, monster, or supersized soft trunks. If you can fit a child in your bag or need a chiropractor after carrying your bag, it’s likely oversized.
PACKING, BROKEN ITEMS & INSURANCE
When packing, please review your camp’s rules and the prohibited items listed in our Terms and Conditions of Service. We are not responsible for any fragile items that break during transit. The luggage is stacked inside our trucks and YOUR bag may be at the bottom of the pile! Please plan accordingly to avoid packing items that can break.
Each piece of luggage is insured against property damage or loss due to fire or theft at $250 per item. Additional coverage up to $1,000 per item is available for purchase.
CAN WE SEND SPORTS EQUIPMENT OR OTHER ITEMS?
Yes! If your camp allows it we are happy to deliver it for you. All items, however, must fit in your luggage or boxed separately to protect it in transit. Capacity is limited and availability for unexpected luggage is not guaranteed. Additional fees may apply.
WHEN SHOULD I BOOK?
We recommend booking as early as possible to ensure availability and to lock-in the best rate. Early booking discounts may also be available. In order to plan appropriately with our truck capacities and pickup schedule, we require that all bookings are finalized 15 days prior to service. If you need to make a change or add a reservation within 15 days of the service date, please contact us and we will do our best to accommodate your needs.
HOW DO I PAY?
Payment is made by credit card online at the time of check out. To complete your registration, payment must be made in full and in advance of service. If you’d prefer to pay by check, please reach out to us at support@doorvadoor.com and a member of our team will get right back to you!
WHAT IF I NEED TO MAKE CHANGES AFTER BOOKING?
The best way to adjust the details of your reservation is to reach out to us directly at support@doorvadoor.com. We can easily add and remove bags from a reservation, but a late fee may apply.
WHAT IF MY PLANS CHANGE AND I NEED TO CANCEL?
Full refunds will be processed for cancellation requests that are submitted by email at least thirty (30) days prior to your scheduled pickup or delivery.
Unless otherwise agreed to in writing, cancellation requests submitted at least fourteen (14) days prior to the service date, but less than thirty (30) days prior, will be refunded at 50% of the prepaid amount. Cancellation or refund requests submitted within fourteen (14) days of the service date will not be refunded. Certain refund requests may also be considered by the company on a case-by-case basis and granted in the sole discretion of the company.
To request a refund, please contact us at: support@doorvadoor.com
Thank you for understanding and cooperating with our refund policy, which enables us to carefully plan for a smooth and stress-free experience for you and your camp.
WHERE WILL MY LUGGAGE BE PICKED UP?
We offer door-to-door service and we can pick up right from a home or business, depending on your needs and if your camp will allow it. Want us to pick-up your luggage from a friend’s or relative’s house? No problem! Please note that rates may vary depending on your pick-up/drop-off location.
PICKUP DAY PROCEDURES
We will email you, weeks in advance, with your exact pick-up/delivery dates.
If you are requesting door-to-door service, when you register online you must provide us instructions for where to find your items. We offer a menu of options for you to choose during registration. For example, this could be your front or back porch, side entrance, inside an unlocked garage or other easily accessible location. If we are picking up from a business or apartment building, please have your bags waiting at the front desk or lobby. Our drivers are instructed to look for your luggage in the designated location at time of registration. If you are unable to leave them at this location, please let us know.
When you make your initial reservation, you’re welcome to provide as much information as you would like to help with the pickup process. Our drivers will receive a copy of those instructions on the pickup day.
WHAT IF I HAVE A DIFFERENT RETURN ADDRESS?
If you know this in advance, simply include both the pickup and return addresses in your initial booking. If you need to adjust the return address after your booking is confirmed, email us with the new location details and we’ll update your reservation. Please note that any address changes MUST be made at least 14 days prior to the last day of camp.
BAGGAGE TAGS AND ID LABELS
You will receive personalized luggage tags from us after you’ve made your reservation, which should be clearly visible and firmly attached to each bag in your reservation. We also recommend that each of your bags are labeled with your last name to help the drivers and camp counselors once the bags are delivered to camp.
WHEN WILL MY BAGS BE RETURNED AFTER CAMP CLOSING?
In most instances, bags are returned to your specified return address within 1-3 days (PA to FL takes a bit longer). You will receive an email before camp closes with a date and approximate delivery window. Please keep in mind that there are many variables to the return process, so if we are unable to meet that expected timeframe, we will do our very best to keep you informed.
Have any other questions? Please email us or give us a call.
Phone: 856-864-4435
Email to: support@doorvadoor.com